Study finds MLS customer experience ‘less than stellar’

Posted on 30 September 2008 by ASN Staff

A new study conducted by the Chief Marketing Officer Council finds Major League Soccer toward the bottom of a list of 25 companies reviewed for customer experience. The study (registration required) examined the accuracy, uniformity and timeline of information delivery across “customer touchpoints.” What this truly means is anybody’s guess, but Home Depot received the highest grades. Others whose performance was “less than stellar” included DirectTV, JetBlue, Enterprise-Rent-A-Car, Music TV and Comcast.

Categorized | The Business of Soccer

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